Nibonno Return Policy

At Nibonno, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

✅ Return Eligibility:

  • Items can be returned within 7 days of delivery.

  • Products must be unused, undamaged, and in original packaging.

  • You must provide a valid proof of purchase (invoice or order number).

❌ Non-Returnable Items:

  • Items that are damaged due to misuse or negligence.

  • Personalized or custom-made products.

  • Sale or clearance items unless defective.

🔁 Return Process:

  1. Contact our support team at +88018 929 54444 or email us at info@nibonno.com within 24 hours.

  2. Share your order number and reason for return.

  3. Our team will confirm the return eligibility and guide you through the return steps.

  4. Once we receive and inspect the item, we will issue a refund or replacement within 5–7 business days.

💸 Refund Method:

  • Refunds will be made via bank transfer, bKash, or original payment method, as applicable.

📦 Return Shipping:

  • Return shipping costs are the buyer’s responsibility unless the item is damaged, defective, or wrongly delivered.